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Vendor Remittance - Word Template

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When I go to Process Remittance Forms and Email them to a Vendor(s), I get the exchange logon dialog box below and the login Fails and I can't continue.

The Server Type is set to Exchange

The Office version is 32 bit

The Word Add In is installed 

Can you point me in the right direction?


  • Suggested answer
    Beat Bucher  GP Geek  GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,002 Super User on at
    RE: Vendor Remittance - Word Template

    Hi GPManiac,

    Justin's link for the E-mail troubleshooting guide is likely to get you the solution in 99% of the time. Nowadays often the issue with the "Exchange" e-mail mode is the authentication towards the cloud O365 accounts that have MFA or 2FA enabled.. though the latest GP build is supposed to support that now, but older version don't.

    If your Exchange server is local (i.e. installed on the local domain network), then you might look for cert or security issues.

  • Suggested answer
    RE: Vendor Remittance - Word Template

    Hi GPManiac,

    That error, along with tons of others, can be found in the troubleshooting guide:

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