Dynamics Community Forum Thread Details

Printers dropping off / Print Button Greyed Out

Hi Community,

I already have various experiences with Navision on terminal server in the last 5 years, runs actually mostly flawlessl

The customer has the following system environment:

3x Tier Service Architecture
Windows Server 2016
Navision 2013 R2, Client Biuld 7.1.49751.0 (reasonably current)
200x User

Problem description
At least 2-3 times a day different users report the following problem when printing (shitty print screens in the appendix). Translation of the error message from German to English:-)

Printing Button is grey-out
Message: Before you can print, you need to select a printer. double click on Add printer….
after closing this message the followed message appears
an error occurred while connection to your printer. Check the printersettings from xxxx (printserver)
or
an error occurred while connection to your printer. No default printer

Workaround

after 15min it works again
or Log-in / Log-Out

Further information

The printers are available on Windows side and other applications and it can also be printed during the error in Navision
various troubleshooting with super-user and nav supplier (several consultants)
printers are configured in Navision - compare printer names
the message always appears in the course of the day if navision is already started - never on startup
different users, different locations, different printers (drivers)

Personal assessment / root cause