if you sent an e-mail within Customer Service to an adress like support@company.com, then Customer service automatically relates the incoming reply e-mails to the case, if they are sent from support@company.com.
But what do you do, if the reply comes from noreply@salesforce.com on behalf of support@company.com?
Is there a way to let Customer Service automatically relate those e-mail replies to the case?
Many thanks in advance,
Balazs