Howto relate e-mail reply to a case which do not originate from the initial e-mail adress.

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Posted on by BA-05080745-0

Hallo everybody,

if you sent an e-mail within Customer Service to an adress like support@company.com, then Customer service automatically relates the incoming reply e-mails to the case, if they are sent from support@company.com.
But what do you do, if the reply comes from noreply@salesforce.com on behalf of support@company.com?
Is there a way to let Customer Service automatically relate those e-mail replies to the case?

Many thanks in advance,
Balazs