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Dynamics CRM 2011 for Outlook plugin cannot download and install the Windows Live Sign-in Assistant

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Posted on by SteinGee

Dear forum,

Hopefully someone can help set me up in the right direction: on a recent installation the CRM plugin that we always used (I know it's old but has never failed us so far) cannot find that internal installation has already happend for the windows live sign-in assistant nor can it download it from the website (url no longer exists).

Does anyone have a workaround? Would there be a way to "fool" the application that it has been downloaded and make the application extract and install it?

I know the plugin is no longer supported on my specific version, but as I've said we have been able to update and keep updating since forever. Only now that the application doesn't recognize the installation of the windows live sign-in assistant anymore, causing us lots of problems on newer installed devices such as this one.

Log excerpt: (crm50setup.log) (some parts are in dutch).

12:43:46| Info| Find/create the local temporary directory C:\Users\ADM_ST~1\AppData\Local\Temp\MSCRM_{44AE7145-408B-4C71-87DF-977422620A4F}.

12:43:46| Info| Requesting download of Microsoft .Net Framework installer from go.microsoft.com/.../
12:43:46| Info| Get the job key value dotNetFx40_Full_x86_x64.exe as {A5021283-2C1D-478C-83DE-985190EE33FF} from the registry.

12:43:46| Info| Find the job for the file dotNetFx40_Full_x86_x64.exe.

12:43:46| Info| Set MinimumRetryDelay to: 60 seconds.

12:43:46| Info| Set NoProgressTimeout to: 60 seconds.

12:43:46| Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

12:43:46| Info| Create the notify interface.

12:43:46|Warning| Failed to register notify interface. Error : 0x800704dd.

12:43:46| Info| Clean up the BITS downloader.

12:43:46| Info| Uninitializing COM.
12:43:46| Info| Uninitialized COM.
12:43:46| Info| Requesting download of Microsoft .Net Framework installer from go.microsoft.com/.../
12:43:46| Info| Requesting download of Microsoft SQL Server Compact 3.5 Service Pack 2 installer from go.microsoft.com/.../
12:43:46| Info| Requesting download of Microsoft SQL Server Compact 3.5 Service Pack 2 installer from go.microsoft.com/.../
12:43:46| Info| Requesting download of Microsoft SQL Reporting Service Report Viewer Control installer from go.microsoft.com/.../
12:43:46| Info| Requesting download of Aanmeldhulp voor Windows Live ID installer from go.microsoft.com/.../
12:43:47| Info| Microsoft .Net Framework gedownload naar C:\Users\adm_stein\AppData\Local\Microsoft\Windows\INetCache\IE\RS9C6DB7\dotNetFx40_Full_x86_x64[1].exe
12:43:47| Info| Prereq component installer will use downloaded installer for dotNetFx40_Full_x86_x64.exe.
12:43:47| Info| Installer path for Microsoft .Net Framework set to C:\Users\adm_stein\AppData\Local\Microsoft\Windows\INetCache\IE\RS9C6DB7\dotNetFx40_Full_x86_x64[1].exe
12:43:47| Info| Microsoft SQL Server Compact 3.5 Service Pack 2 gedownload naar C:\Users\adm_stein\AppData\Local\Microsoft\Windows\INetCache\IE\UHH31FEY\SSCERuntime_x86-ENU[1].msi
12:43:47| Info| Prereq component installer will use downloaded installer for SSCERuntime*-x86.msi.
12:43:47| Info| Installer path for Microsoft SQL Server Compact 3.5 Service Pack 2 set to C:\Users\adm_stein\AppData\Local\Microsoft\Windows\INetCache\IE\UHH31FEY\SSCERuntime_x86-ENU[1].msi
12:43:47| Info| Microsoft SQL Server Compact 3.5 Service Pack 2 gedownload naar C:\Users\adm_stein\AppData\Local\Microsoft\Windows\INetCache\IE\UHH31FEY\SSCERuntime_x64-ENU[1].msi
12:43:47| Info| Prereq component installer will use downloaded installer for SSCERuntime*-x64.msi.
12:43:47| Info| Installer path for Microsoft SQL Server Compact 3.5 Service Pack 2 set to C:\Users\adm_stein\AppData\Local\Microsoft\Windows\INetCache\IE\UHH31FEY\SSCERuntime_x64-ENU[1].msi
12:43:47| Info| Microsoft SQL Reporting Service Report Viewer Control gedownload naar C:\Users\adm_stein\AppData\Local\Microsoft\Windows\INetCache\IE\RS9C6DB7\ReportViewer[1].exe
12:43:47| Info| Prereq component installer will use downloaded installer for ReportViewer.exe.
12:43:47| Info| Installer path for Microsoft SQL Reporting Service Report Viewer Control set to C:\Users\adm_stein\AppData\Local\Microsoft\Windows\INetCache\IE\RS9C6DB7\ReportViewer[1].exe
12:43:47| Error| Aanmeldhulp voor Windows Live ID is niet correct gedownload. Zorg ervoor dat uw internetverbinding correct werkt en probeer het vervolgens opnieuw.
12:43:47| Error| hr=0xc0040202
12:43:47| Info| Uninitializing COM.
12:43:47| Info| Uninitialized COM.
12:43:47| Info| Uninitializing COM.
12:43:47| Info| Uninitialized COM.
12:43:47| Info| === Logboekfunctie installatiebootstrap gestart op 18-9-2020 om 12:43:47 ===
12:43:47| Info| Bootstrap version: 5.0.9690.1992.
12:43:47| Info| User: adm_stein.
12:43:47| Error| Installation of Microsoft Dynamics CRM for Outlook failed.

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KevinMorrow 10 on at

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Any chance you have found a solution to this issue? My client is now having the same problem and cannot install any new instances of CRM2011 Outlook Plugin. Microsoft removed the Live ID Sign-in Assistant from there Download Center and now the CRM installation fails to acquire the requisite files to complete the installation. I have reached out to MS Professional Support and even my Partner channels but no one seems willing/able to help me. One MS rep actually suggested I try to locate the required file from some other website, besides Microsoft. I would assume if the component could be installed prior to CRM then it would be skipped during pre-requisite check but again have been unable to locate a proper working install file (wllogin_64.exe).

If you have had any luck yourself, could you please share.
SGee 15 on at

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Hello, unfortunately I didn't have any luck so far. The weird part is that technically... the download for the live sign-in assistant is still downloadable. (www.microsoft.com/.../details.aspx However, even when installed, the CRM plugin still tries to locate it, as if it's not installing correctly and thus the application has to search online, but the url that they use, does no longer exist :(.

It literally worked 3 weeks prior to this ticket... Even without any special tricks, just a manual download !

What that MS rep said was completely wrong, there is still a link, but it doesn't seem to have the same effect anymore, after installing
Nico Lindsey 15 on at

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This is a huge issue for our team too.
Nico Lindsey 15 on at

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Well, our team found a super hacky workaround. We had an existing copy of the wllogin_32.msi executable that the installer was trying to download.

We uploaded the msi to an azure blob storage container, which created a URL for the file. The original download location the installer was trying to use was download.microsoft.com/.../wllogin_64.msi.

Then we created a fiddler script to redirect all traffic accessing that URL to our blob container URL. Success!

If you need help with the fiddler script,

docs.telerik.com/.../modifyrequestorresponse
KevinMorrow 10 on at

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That's fantastic. I would certainly give it a shot.

Any chance you can share the executable you have? We unfortunately do not have an old copy laying around.
Nicolaus 5 on at

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I got the same issue here, the download is not available anymore, therefore I am hoping to find it elsewhere to try your workaround. If anyone of you has a hint for a safe download link I would really appreciate it.
TKoller 181 on at

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you could download the file on archive.org.

I just picked a date in 2014 and was able to download the file but have no idea if this is 100% save....

f.e.

http://web.archive.org/web/20140205222720/http://www.microsoft.com/en-us/download/details.aspx?id=15106
SGee 15 on at

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Dear Nico, I'm able to redirect the fiddler to an archive on the wayback machine... However I always end up with "The installation has failed. EXCEPTION_ACCESS_VIOLATION. Click the link below to view the log file."

It might be a wrong expected version... Could you share yours?

11:06:36| Info| Installer path for Microsoft SQL Reporting Service Report Viewer Control set to C:\Users\adm_stein\AppData\Local\Microsoft\Windows\INetCache\IE\LEZZE13R\ReportViewer[1].exe

11:06:36| Info| Windows Live ID Sign-in Assistant downloaded to C:\Users\adm_stein\AppData\Local\Microsoft\Windows\INetCache\IE\6NP9HKID\fwlink[1].htm

11:06:36| Info| Prereq component installer will use downloaded installer for wllogin_64.msi.

11:06:36| Info| Installer path for Windows Live ID Sign-in Assistant set to C:\Users\adm_stein\AppData\Local\Microsoft\Windows\INetCache\IE\6NP9HKID\fwlink[1].htm

11:06:36| Info| Querying current AutomaticUpdatesNotificationLevel

11:06:36| Info| Not pausing automatic updates because AU is either not configured or is disabled. NotificationLevel == 1

11:06:36| Info| Installing Microsoft Application Error Reporting

11:06:36| Info| Log file: C:\Users\adm_stein\AppData\Local\Microsoft\MSCRM\Logs\watson.log

11:06:36| Info| Launching external process:

11:06:36| Info| CmdLine: <msiexec /i "C:\TempPath\CRM\DW\DW20SharedAmd64.msi" /LV* "C:\Users\adm_stein\AppData\Local\Microsoft\MSCRM\Logs\watson.log" /qn REBOOT=ReallySuppress APPGUID={0C524D20-1409-0050-8A9E-0C4C490E4E54} REINSTALL=ALL REINSTALLMODE=vomus>

11:06:36| Info| WorkingDir: <C:\TempPath\CRM\DW>

11:06:42| Info| Installation of Microsoft Application Error Reporting has completed. Exit code: 0. Result: Version installed: 12.0.6015.5000

11:06:43| Info| Installing Microsoft .NET Framework

11:06:43| Info| Launching external process:

11:06:43| Info| CmdLine: <"C:\Users\adm_stein\AppData\Local\Microsoft\Windows\INetCache\IE\LEZZE13R\dotNetFx40_Full_x86_x64[1].exe" /q /norestart /ChainingPackage NETFX4Beta2_DynamicsCRM>

11:06:43| Info| WorkingDir: <C:\Users\adm_stein\AppData\Local\Microsoft\Windows\INetCache\IE\LEZZE13R>

11:07:05| Info| Installation of Microsoft .NET Framework has completed. Exit code: 0. Result: Version installed: 4.0.30319.01

11:07:05| Error| EXCEPTION_ACCESS_VIOLATION (checkbase.cpp:CCheckBase::Action:412).

11:07:05| Info| Had not previously paused automatic updates -- skipping resume

11:07:05| Info| Uninitializing COM.

11:07:05| Info| Uninitialized COM.

11:07:05| Info| Uninitializing COM.

11:07:05| Info| Uninitialized COM.

11:07:05| Info| === Setup bootstrap logging started 25-3-2021 11:07:05 ===

11:07:05| Info| Bootstrap version: 5.0.9690.1992.

11:07:05| Info| User: adm_stein.

11:07:05| Error| Installation of Microsoft Dynamics CRM for Outlook failed.
midec GmbH 5 on at

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Thank you for your hint, with "Microsoft blob". I used a different methode to fix my problem for CRM 11 Client installation with the error message "Windows Live Sign-in Assistant" or "Windows Live ID-Anmelde-Assistent".

Install „Fiddler Classic“: https://www.telerik.com/download/fiddler

On the tab “AutoResponder” -> “Enable rules”

Create two rules with following content (copy&paste for 64bit):

Rule one:

Line 1: http://download.microsoft.com:443

Line 2: http://web.archive.org/web/20200810171641/http://download.microsoft.com

Rule two: (wllogin_32.msi for 32bit Office)

Line 1: http://go.microsoft.com/fwlink/?LinkId=194722&clcid=0x407

Line 2: http://web.archive.org/web/20200810171641/http://download.microsoft.com/download/7/4/0/740357D6-EFA8-43C1-A7DF-A8EEDD104638/wllogin_64.msi

Microsoft CRM 2011 download her: https://www.microsoft.com/de-de/download/details.aspx?id=27821

extract CRM 2011 Client Installer to c:\temp (for example)

right click on “SetupClient.exe” and change the Modus to “Windows Vista SP2” (work for me) then “Ok”

Start installation with double click on “SetupClient.exe”

Installation CRM 2011 Client (64 bit) should successfully finish.

Deinstallation of „Fiddler Classic“ at the end recommended

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