Getting " hat didn't work.Please check your credentials and try again." while connecting with CRM 2016

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Posted on by Harish Das

I have followed the steps as suggested to connect social engagement with CRM 2016. but getting error after entering the credential (user have admin and customizer role) to connect. i am struggling with issue from last 4 days.

Please help to resolve this issue. Thanks in advance

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Varadarajan_84 on at

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RE: Getting " hat didn't work.Please check your credentials and try again." while connecting with CRM 2016

Hello Harish,

It can be SPN issue. If it is claims and IFD configured make sure the setting is right

add this URL https://*.company.com.px to trusted sites check the HTTPS setting and add the site. (if the site is https://<URL> or else no need to check https setting)

Click on custom level button ---> go to the bottom --> check automatic login with current user and password

The username that you enter should be like <CRMdomainname\username>

Check with other CRM users if they are having same issue too logging in if not then it is not server side issue but specific to your machine or user account.

Thanks.
Harish Das on at

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RE: Getting " hat didn't work.Please check your credentials and try again." while connecting with CRM 2016

HI Ian,

On Prem
Ian Nicholls 4,157 on at

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RE: Getting " hat didn't work.Please check your credentials and try again." while connecting with CRM 2016

Is your CRM on prem or online?