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"There should be no profile level error when email server profile is null" error on MS crm tracing logs

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Posted on by Swap 122

Hi All,

I am facing error as below "

Crm Exception: Message: There should be no profile level error when email server profile is null., ErrorCode: -2147220970

[2019-02-18 15:15:59.196] Process:CrmAsyncService |Organization:d446d503-202a-e411-96eb-00155d00018a |Thread:   66 |Category: EmailConnector |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId:  | MailboxOperationCommand.InternalExecute  ilOffset = 0x64

                at MailboxOperationCommand.InternalExecute(MailboxAsyncEvent asyncEvent)  ilOffset = 0x64

                at AsyncEventHandlerCommand`1.Execute(IAsyncEvent asyncEvent)  ilOffset = 0xDA

                at AsyncEventExecutionManager`2.ExecuteHandler(IAsyncEventHandlerFactory handlerFactory)  ilOffset = 0x99

                at PoolHandler.ProcessAsyncEvent(IAsyncEventExecutionManager asyncEventExecutionManager)  ilOffset = 0x18C

                at AsyncEventOperation.<.ctor>b__2(IServiceOperation operation)  ilOffset = 0x0

                at FaultToleranceBehavior.Execute(ServiceOperationAction operation, IServiceOperation operationParameter)  ilOffset = 0x18

                at MonitoredOperation.Execute()  ilOffset = 0xD

                at ThreadPoolQueueExecutionEngine.InvokeNextOperationInThreadPool(Object state)  ilOffset = 0xC

                at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x70

                at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x4

                at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()  ilOffset = 0x0

                at ThreadPoolWorkQueue.Dispatch()  ilOffset = 0xA2

>Execution failed for async event: {2A662935-2F9B-485F-AD15-5FA0419F1FBC} with mailboxes: 71ea0c09-75be-e711-a3f2-00155d00018a, e5426a86-383f-e411-a5e6-00155d00018a, 7b4efacc-913f-e411-a5e6-00155d00018a, 4298bf28-933f-e411-a5e6-00155d00018a, eec1b9e9-1744-e411-a5e6-00155d00018a. Exception: Unhandled Exception: Microsoft.Crm.CrmException: There should be no profile level error when email server profile is null.

   at Microsoft.Crm.Asynchronous.EmailConnector.TraceLogHelper.AddTraceParameterForEmailServerProfile(MailboxErrorInfo errorInfo, IEmailServerProfile emailServerProfile)

   at Microsoft.Crm.Asynchronous.EmailConnector.ErrorHandler`1.HandleError(IErrorInfo errorInfo)

   at Microsoft.Crm.Asynchronous.EmailConnector.MailboxTestAccessOperationBase.Validate()

   at Microsoft.Crm.Asynchronous.EmailConnector.MailboxOperationBase`1.Execute()

   at Microsoft.Crm.Asynchronous.EmailConnector.MailboxOperationCommand.InternalExecute(MailboxAsyncEvent asyncEvent)

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  • CRM Queries Profile Picture
    CRM Queries 35 on at
    RE: "There should be no profile level error when email server profile is null" error on MS crm tracing logs

    I am having the same issue. Please provide solution if issue resolved.

  • LuHao Profile Picture
    LuHao 40,874 on at
    RE: "There should be no profile level error when email server profile is null" error on MS crm tracing logs

    Hi Swap,

    Please refer to these articles to see if they can solve your problem:

    https://kavsmscrm.wordpress.com/2015/05/18/configuring-email-router-crm-2013/

    https://www.powerobjects.com/blog/2013/09/19/dynamics-crm-email-router-troubleshooting-101-outgoing-emails/

    https://dynamicscrmpros.com/configure-server-side-setup-email-router-microsoft-dynamics-crm/

    Hope this helps.

    Best Regards,

    Lu Hao

  • Swap Profile Picture
    Swap 122 on at
    RE: "There should be no profile level error when email server profile is null" error on MS crm tracing logs

    Hi Lu,

    Thanks for your reply.

    In my CRM 2013 Email configure setting 'Email Server profile" is blank.

    Still incoming and outgoing emails are working fine without any issues. (Using email router)

    Can you please let me know the relevance of email server profile and 'process email only approved users' checks are not applied in my crm 2013 configuration. will have any negative impact.

    1057.email.PNG

  • LuHao Profile Picture
    LuHao 40,874 on at
    RE: "There should be no profile level error when email server profile is null" error on MS crm tracing logs

    Hi Swap,

    Please go to Settings > Email Configuration > Email Configuration Settings, which Server Profile did you choose?

    2287.2.JPG

    Then go to Settings > Email Configuration > Mailboxes, select the mailbox to be synchronized, click the Test & Enable Mailboxes button in the command bar, can it be tested successfully?

    2287.2.JPG

    Hope this helps.

    Best Regards,

    Lu Hao

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