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Customer Service forum

Unable to add Notes to Dynamics 365 Trial for Customer Engagement

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Posted on by 155

Hello

I signed up for the trial and tried to add a custom entity for one of my projects. While adding my custom entity, I forgot to add Notes to it. However, after realizing, I opened that entity again and checked Notes as well to be included in the form, saved, published.

Unfortunately, I am still unable to see any option to Add Notes to my form. 

Is there a known bug or am I missing something? Please let me know.

Cheers

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  • RaviKashyap Profile Picture
    55,410 Moderator on at

    Hi,

    Can you share a screenshot please and also how have you added the notes?

  • Verified answer
    LeoAlt Profile Picture
    16,341 Moderator on at

    Hi partner,

    You should complete the following settings.

    1.Enable "Notes" and "Activities" in your entity editor.

    community63.png

    2. Open your form editor and insert a "TimeLine" which includes Notes and many other tools.

    community62.png

    3.Save&Publish

    8424.community61.png

    Hope it helps.

    Best Regards,

    Leo

  • Arafat Profile Picture
    155 on at

    Thanks Leo! It answered my question.

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