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Hi All,
What happens once all contacts are loaded through load consent in RTM during transition from outbound to RTM.
1. when new contacts are created does it get load automatically or need to reload consent every time for new contacts?
2. once contact is load as opt out in consent center but later it is opt in, in contact record, does it get change/sync from opt out to opt in automatically? Or we need to change manually ?
Thanks in advance to all.
Warm Regards
Bhavna
Hi,
It will take some time to load depending on no. of Contacts. For me it took almost a day to load all consent.
How did you load all contacts? I clicked the Load Consent button and it only loaded a fraction of contacts from Outbound. I'm so confused on why it didn't load all contacts. What was your experience?
Hi Leah.
Thank you for your reply.
for second question I mean to Consent given field and Allow bulk email field which becomes Allow from Do not Allow.
warm Regards
Bhavna
Hi Bhavna,
You need reload consent for new contacts.
Maybe you can try to use power automate to add consent records automatically for new created contacts:
Or try to capture consent with the new Dynamics 365 Marketing Real-time Forms:
For your second question, the consent in the contact record, does it mean Consent given field or other fields?
If, however, any fields on contact record does not change with changes to records in the Consent Centre.
Also, you can use power automate to make it change automatically.
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