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Exception message: The current organization id could not be determined.

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Posted on by Evgenich 80
Hello,
When trying to open CRM from external network get always Error occued by pening every entity
 
Fro application logs i see only:
Event code: 3005 
Event message: An unhandled exception has occurred. 
Event time: 3/6/2024 7:57:51 PM 
Event time (UTC): 3/6/2024 6:57:51 PM 
Event ID: e507cbbc47aa458585d7b41fa281d152 
Event sequence: 548 
Event occurrence: 28 
Event detail code: 0 
 
Application information: 
    Application domain: /LM/W3SVC/1/ROOT-1-133542227010270680 
    Trust level: Full 
    Application Virtual Path: / 
    Application Path: C://Program Files//Dynamics 365//CRMWeb// 
    Machine name: QCRM02 
 
Process information: 
    Process ID: 10924 
    Process name: w3wp.exe 
    Account name: QUORUM//CRM9.APPSERVICE 
 
Exception information: 
    Exception type: CrmException 
    Exception message: The current organization id could not be determined.
   at Microsoft.Crm.Application.Security.UserInformationIdentity.get_OrganizationId()
   at Microsoft.Crm.CrmCache`1.InternalAddEntry(String cacheKey, Object value, String[] dependencyKeys, IOrganizationContext context)
   at Microsoft.Crm.CrmCache`1.AddEntryNoLock(String key, TValue value, String[] dependencyKeys, IOrganizationContext context)
   at Microsoft.Crm.Caching.BasicCrmCache`2.AddEntityFromLookupInternal(String key, TValue value, IOrganizationContext context)
   at Microsoft.Crm.Caching.BasicCrmCache`2.AddEntryFromLookupCallback(String key, TValue value, IOrganizationContext context, Object parameter)
   at Microsoft.Crm.CrmCache`1.AddEntry(String key, TValue value, IOrganizationContext context, AddEntryCallback`1 callback, Object callbackParameter)
   at Microsoft.Crm.Caching.BasicCrmCache`2.AddEntryFromLookup(String key, TValue value, IOrganizationContext context)
   at Microsoft.Crm.Caching.BasicCrmCache`2.LookupEntry(TKey key, IOrganizationContext context)
   at Microsoft.Crm.Application.Themes.Theme.get_Current()
   at ASP._common_styles_theme_css_aspx.__Render__control1(HtmlTextWriter __w, Control parameterContainer)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.Page.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 
 
Request information: 
    Request URL: https://portal.portal.at:443/_common/styles/theme.css.aspx?lcid=1031&ver=-257797280 
    Request path: /_common/styles/theme.css.aspx 
    User host address: 192.168.123.3 
    User:  
    Is authenticated: False 
    Authentication Type:  
    Thread account name: QUORUM//CRM9.APPSERVICE 
 
Thread information: 
    Thread ID: 69 
    Thread account name: QUORUM//CRM9.APPSERVICE 
    Is impersonating: False 
    Stack trace:    at Microsoft.Crm.Application.Security.UserInformationIdentity.get_OrganizationId()
   at Microsoft.Crm.CrmCache`1.InternalAddEntry(String cacheKey, Object value, String[] dependencyKeys, IOrganizationContext context)
   at Microsoft.Crm.CrmCache`1.AddEntryNoLock(String key, TValue value, String[] dependencyKeys, IOrganizationContext context)
   at Microsoft.Crm.Caching.BasicCrmCache`2.AddEntityFromLookupInternal(String key, TValue value, IOrganizationContext context)
   at Microsoft.Crm.Caching.BasicCrmCache`2.AddEntryFromLookupCallback(String key, TValue value, IOrganizationContext context, Object parameter)
   at Microsoft.Crm.CrmCache`1.AddEntry(String key, TValue value, IOrganizationContext context, AddEntryCallback`1 callback, Object callbackParameter)
   at Microsoft.Crm.Caching.BasicCrmCache`2.AddEntryFromLookup(String key, TValue value, IOrganizationContext context)
   at Microsoft.Crm.Caching.BasicCrmCache`2.LookupEntry(TKey key, IOrganizationContext context)
   at Microsoft.Crm.Application.Themes.Theme.get_Current()
   at ASP._common_styles_theme_css_aspx.__Render__control1(HtmlTextWriter __w, Control parameterContainer)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.Page.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 
 
Custom event details: 
 
What could be the reason for such beaviour`?
Thank you
  • Evgenich Profile Picture
    Evgenich 80 on at
    Exception message: The current organization id could not be determined.
    Addition:
    When attempting to access from an external network, the screen appears blank, displaying the default Dynamics theme instead of our organization's custom orange theme.
  • Evgenich Profile Picture
    Evgenich 80 on at
    Exception message: The current organization id could not be determined.
    Update: from developer tools in browser i see:
     

    global.ashx?ver=-257797280:6872 
     POST https://portal-portal.at/AppWebServices/AppGridWebService.ashx?operation=Refresh 500 (Internal Server Error)
    execute    @    global.ashx?ver=-257797280:6872
    executeInternal    @    GridControl.js?ver=-257797280:1
    $8f_3    @    GridControl.js?ver=-257797280:1
    Refresh    @    GridControl.js?ver=-257797280:1
    Refresh    @    GridControl.js?ver=-257797280:1
    $C9_3    @    GridControl.js?ver=-257797280:1
    Mscrm.GridControl    @    GridControl.js?ver=-257797280:1
    Type.initializeBase    @    MicrosoftAjax.js?ver=-257797280:517
    Mscrm.GridControlLite    @    GridControl.js?ver=-257797280:1
    Sys.Component.create    @    MicrosoftAjax.js?ver=-257797280:2804
    Mscrm.CrmUIComponent.crmCreate    @    global.ashx?ver=-257797280:6872
    Component78e16b0_Init    @    VM330:4
    eval    @    VM330:7
    Mscrm.GridControl.$8D    @    GridControl.js?ver=-257797280:1
    (anonymous)    @    GridControl.js?ver=-257797280:1
    setTimeout (async)        
    executeFunctionDeferred    @    pageloader.js?ver=-257797280:147
    Mscrm.GridControl.$7X    @    GridControl.js?ver=-257797280:1
    $v_0.onreadystatechange    @    GridControl.js?ver=-257797280:1
    XMLHttpRequest.send (async)        
    Mscrm.GridControl.loadGridView    @    GridControl.js?ver=-257797280:1
    HeaderWindowOnLoad    @    home_dashboards.aspx…pagemode=iframe:650
    (anonymous)    @    MicrosoftAjax.js?ver=-257797280:2629
    raiseLoad    @    MicrosoftAjax.js?ver=-257797280:3602
    initialize    @    MicrosoftAjax.js?ver=-257797280:3583
    b    @    MicrosoftAjax.js?ver=-257797280:3658
    a    @    MicrosoftAjax.js?ver=-257797280:3672
  • Evgenich Profile Picture
    Evgenich 80 on at
    Exception message: The current organization id could not be determined.
    Thank you, will look for solution. Will try to disable totally  and turn again IFD
  • Pradeep Rai Profile Picture
    Pradeep Rai 5,490 Super User 2024 Season 2 on at
    Exception message: The current organization id could not be determined.
    I have flagged this question. may be some other expert might help you.
  • Evgenich Profile Picture
    Evgenich 80 on at
    Exception message: The current organization id could not be determined.
    Pradeep, thank you so much for your answer
    Seems still not a slution
     No effect on disabling firewall, can resolve dns
    From external i can open CRM, error occured only on loading entities or list of orders/quotes
  • Pradeep Rai Profile Picture
    Pradeep Rai 5,490 Super User 2024 Season 2 on at
    Exception message: The current organization id could not be determined.
    Hi,

    It seems that you were not able to access the on-premise system outside your company network. if yes then please check below link:

    https://community.dynamics.com/forums/thread/details/?threadid=a2289d55-81ea-4575-9481-ce095e2f7f1d
     
    Thank You,
    Pradeep Rai.

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