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Service | Customer Service, Contact Center, Fie...
Answered

Guides Video Table in Canvas Power App

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Posted on by

Hi,

The Video table does appear in the Canvas app but there is no reference to a video file only a name or a thumbnail etc.

Please advise on how to play a Guides Video in Canvas App.

Best

Michael

I have the same question (0)
  • protc Profile Picture
    on at
  • Verified answer
    DavePinch Profile Picture
    on at

    Hi Michael, I saw that Protim provided some links to the Power Apps documentation (thanks Protim). If you are specifically having issues with pulling videos from Dynamics 365 Guides (a mixed reality training app), then let me know and we can dig deeper.

  • PatrikStacy Profile Picture
    30 on at

    As I know not all video formats are accepted in Canvas app.
    here are the formats it supports

    • flv – Flash Video.
    • asf – Windows Media.
    • qt – Apple QuickTime.
    • mov – Apple QuickTime.
    • mpg – Digital Video Format.
    • mpeg – Digital Video Format.
    • avi – Digital Video Format.
    • m4v – Digital Video Format.

    If you'll ever need a file converter, try one from movavi. It has more than 180+ formats.

  • Community Member Profile Picture
    on at

    I'm looking for how you can make such tables, what software is there for this?

  • Community Member Profile Picture
    on at

    Hi DavePinch

    I hope you are doing well.

    A few questions you could help me with as I'm building the Guides/ios app.

    1) Will connectors be able to be used inside the Hololens 2 the same way they can be used in the guides/ios canvas app?

    For example I can use a PDF viewer or an SAP connector in the canvas app. Will it have the same functionality using guides and the Hololens 2?

    2) Can a Field Services order be integrated with both Guides/ Hololens2 and the guides/ios app? Is there an example

    3) I read that Visual studio integration is coming to the canvas app. Is there a plan for visual studio integration for the Guides app as well?

    Thank you in advance,

    Michael

  • DavePinch Profile Picture
    on at

    1) You can link to a Power App as described here docs.microsoft.com/.../pc-app-website-powerapps-link. I'm not familiar with connectors but if you give me an example or more details I can look into how they would behave on the HoloLens.

    2) Yes, Guides can be integrated with Field Service, e.g., you can assign a guide to a technician on a service call. Here are the docs: docs.microsoft.com/.../field-service

    3) Not in the short term. We aim to make Guides "code free" so anyone can build a guide without programming skills. However, you can integrate with Guides data using the DataVerse (formerly CDS) APIs and there are a variety of tools available.  More info here: docs.microsoft.com/.../developer-entity-reference

  • Community Member Profile Picture
    on at

    HI Dave,

    I just updated to the new version of Guides today.

    Im trying to play a video in my canvas app.

    The video table and the ThisItem.File.FileName column do show up.

    However when trying to launch a video I get this message "Check if there is a typo in arvr-103%20explode%20tutorial.mp4."

    It doesn't seem to translate the format properly...

    Please advise on playing a video through the video or a gallery.

    Best,

    Michael

  • RyanN Profile Picture
    on at

    Hi Michael 

    We've repro'd the issue and are looking in to it. 

    Ryan

  • RyanN Profile Picture
    on at

    Michael

    Are images loading properly?

    Ryan

  • Community Member Profile Picture
    on at

    HI Ryan,

    I have been able to play the videos.

    but I don't see how the video table relates with the the two new tables being introduced (instead of Guide Events)

    Let me know your thoughts...

    Have a great weekend,

    Michael 

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