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hi,
we are planning a go-live data, end of September, Go Live 1 October, Monday. (Australian Eastern Standard Time)
What are the Microsoft Support consideration we need to take into consideration over the weekend? Will we have support on weekends?
Hi Jonathan,
That's a great question.
Our Dynamics Service Engineering team works 24/7, so your service requests in LCS like Environment deployment, database refresh, Code application will be taken care of even during the weekend. However, it is very important to plan the cutover and understand the SLA and the lead times for these services. I strongly recommend the going through the article: preparing for your Go-live
Regarding the support from Microsoft support team, it really depends on the support plan you have. Take a look at our support plans.
• Ensure that all Microsoft product issues have been submitted to Microsoft Support team with the right priority
• Follow up on all Microsoft support tickets to understand the time frame when the solution will be provided
• Use Issue Search feature in LCS to look for hotfixes and stay informed about pending fixes
After Going live, In case of Production outage, please use the Report production outage option available in LCS. This reports your issue with highest priority and someone from Microsoft should get in touch with you to resolve this as soon as possible.
I hope this answers your question. If so, can you please mark it as answered? If no, I will be happy to provide more detail.
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