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Dynamics 365 Community / Forums / Dynamics 365 general forum / Missing access to admi...
Dynamics 365 general forum

Missing access to admin functions for a sandbox, but have access to other sandbox

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Posted on by Mads Raaskov Sorensen 40

Hi

I have an issue with a Sandbox Instance that I cannot manage via the D365 CE administrator center.

There are two sandbox instances, one which I can ‘reset’, ‘edit’ etc. and one where I cannot. I’m logged on with the same D365 service administrator user and I’m not allowed to be global administrator.

How can I get access to the ‘reset’, ‘edit’ functions for both sandbox instances?

Best, Mads

D365-Dev.pngD365-Test.png

I have the same question (0)
  • Johnny Gong Profile Picture
    Johnny Gong 6,482 Moderator on at

    Hi Mads，

    That's odd. Are the two Sandbox Instances under the same subscription? In addition, could you login the mentioned Test Sandbox normally and check your security role?

    BR

    Johnnyg

  • Mads Raaskov Sorensen Profile Picture
    Mads Raaskov Sorensen 40 on at

    Yes, it's odd :-)

    Yes, same subscription (I created the subscription and added the extra sandbox)

    Yes, I have full system administration access inside D365CE and security role is set to system admin.

    PS. I have also admin functions on the production instances.

  • Mads Raaskov Sorensen Profile Picture
    Mads Raaskov Sorensen 40 on at

    Suddenly I have access to the admin functions again, after two days without.

    Only actions was to take a manual backup of the one sandbox (which I had access to) today and that I created this post.

    D365-Test-_2D00_-virker-igen.png

  • Johnny Gong Profile Picture
    Johnny Gong 6,482 Moderator on at

    Hi Mads,

    I am glad to hear that the issue has been solved. You could also go to O365 Admin Center > Health > Service Health to check whether there's any service maintenance notification operated by MS on your org.

    BR

    Johnnyg

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