Displaying owner and who the case is assigned to

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Posted on by Peter Ward-Willis

Just upgraded to 365 and have the case page set to active cases - I assign cases to other users/teams and I am still the owner. is there a way to display the owner and who the case is assigned to? Been looking at the options when creating a view and it is not obvious if it is possible

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PS 23,577 on at

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just add a column 'owner' to your view or create a personal view

usually 'owner' is added on 'Active cases' by default. See if you've removed it or changed the name.

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Peter Ward-Willis 5 on at

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Thank you Prashant,

Apologies I think I described the problem incorrectly. The owner column is there already - which shows me as the owner, If I share (so still own the case) and give privileges to another person/team to access the case - is there away to have an extra column which displays name/detail.

Should have said shared - not assigned

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PS 23,577 on at

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No Peter, there’s no way u can see shared users in columns. As u might be aware that u can share it with N number of people and hence it cannot be visible in view columns.

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Peter Ward-Willis 5 on at

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Thank you again for the confirmation Prashant - that is helpful to know.

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