Contacts with a primary and secondary email address, with different consent levels set on both

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Hi,

Hoping someone can help me with the below scenario:

Contacts in Customer Insights Journeys have Primary and Secondary email fields. Some are using the Primary for their work email, and Secondary for personal, and some vice versa. Some Contacts have unsubscribed from certain Topics with the Primary email, and some with their Secondary email.

I'm aware of the new feature enabling us to change the email address that a Journey targets - however this doesn't help me in this scenario for the above reason - as not everyone is using the Primary and Secondary fields in the same way.

What would be some ways around this, where I can target the correct email address, and ensure Contacts are going to get the email?

Thanks

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Dengliang Li Microsoft Employee on at

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Contacts with a primary and secondary email address, with different consent levels set on both

Hi,

I'm afraid you can only unify a contact's work email and personal email.
For example, specify the use of emailaddress1 for work emails and emailaddress2 and emailaddress3 for personal emails.

Find those contacts who have their work and personal emails reversed, and put their personal emails into emailaddress2 and emailaddress3, and their work emails into emailaddress1.
This way, you can use emailaddress1 for work emails and emailaddress2 and emailaddress3 for personal emails.

Best Regards,
Dengliang Li

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