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Purpose of Ship and Consume option in Service Order

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Posted on by Revan Jaunt

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Hi Everyone,

Good day.

I am really happy with this community for helping each other. I would like to thank everyone for the support.

I have a few queries in the service order. Please assist me on the following queries that are below.

1. Can I link a fixed asset for a service item?

2. Can I create a service order with prepayment?

3. I know the consume process when it comes to production and assembly module. However, when it comes to service order, ship is applied for items on the service lines and consume is applied for resources. Is my understanding correct?

4. Finally, how do capitalization? Because I do not see any option to link a fixed asset with service item.

Please assist.

Thanks.

Categories:

Dynamics 365 Business Central

Microsoft Dynamics NAV

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Mansi Soni 5,176 on at

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Purpose of Ship and Consume option in Service Order

Hello,
1. Can I link a fixed asset for a service item?

To achieve a link between a service item and a fixed asset (e.g., for internal service tracking or capitalization purposes), you would require: A customization to add a Fixed Asset No. field on the Service Item Card Or create a custom mapping table to associate Service Items with Fixed Assets.

2. Can I create a service order with prepayment?

Business Central does not support prepayments on service orders out of the box. Prepayment functionality is only available for Sales and Purchase Orders. To enable prepayments for service orders, you’d need a custom extension that allows prepayment invoicing and tracking against service orders, or handle it via a Sales Order with prepayment as a workaround.

3. I know the consume process when it comes to production and assembly module. However, when it comes to service order, ship is applied for items on the service lines and consume is applied for resources. Is my understanding correct?

Yes, your understanding is correct in the context of service management. Items on a service order are handled using the Ship action, which posts item consumption and reduces inventory. Resources (e.g., labor) are consumed through posting the service order, which logs their usage without affecting inventory. This process aligns with standard service module behavior in BC.

4. Finally, how do capitalization? Because I do not see any option to link a fixed asset with service item.

Capitalizing service order costs directly to a fixed asset is not available in standard Business Central. To enable this, you would need a custom process where service costs (materials/labor) are collected and posted into the Fixed Asset G/L Journal for capitalization - essentially mimicking asset enhancement or repair value addition.

Hope this answer will help you!

Regards,
Mansi Soni
Gerardo Rentería Ga... 20,775 Most Valuable Professional on at

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Purpose of Ship and Consume option in Service Order

Hi, good day
I hope this can help you, and give you some hints.

Service Management - Service Order Prepayment Invoice

Dynaway EAM vs. Service module in Microsoft Business Central

Best Regards
Gerardo
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YUN ZHU 85,670 Super User 2025 Season 1 on at

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Purpose of Ship and Consume option in Service Order

Hi,

1. You can link two data through Dimension.

2. How to "Invoice" prepayments on a Service Order?

3. They can both be understood as outbound shipments, but the types are different.

4. Same as 1, or you can make a simple customization.

Hope this helps.

Thanks.

ZHU
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Sohail Ahmed 4,747 on at

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Purpose of Ship and Consume option in Service Order

You're very welcome — and great to see your engagement with the community! Here's a short and clear response to your service order questions in Business Central:

Linking a Fixed Asset to a Service Item: Yes, it’s possible. On the service item line, you can specify the related fixed asset using the FA No. field. This is often used when servicing a company-owned asset or customer-owned asset registered in the system.

Service Order with Prepayment: Business Central does not support prepayment functionality directly on Service Orders like it does on Sales Orders. A workaround could be creating a Sales Order for the prepayment, then linking it manually in the service context.

Shipping vs. Consuming: Your understanding is mostly correct. In Service Orders, items are shipped, and resources are consumed (posted as usage). There's no separate consumption journal like in production.

Capitalization in Service: Capitalization generally applies in the Fixed Assets module. Since service items don’t support direct capitalization, you’d need a custom process or handle it through FA journal entries post-service to capitalize costs if applicable. There’s no built-in way to capitalize from a service order.

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