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Service | Customer Service, Contact Center, Fie...
Suggested Answer

How to Change 24 hours to working hours in schedule Board

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Posted on by 15

By default my users can see 24 hours on schedule board, i need to change view(hours) only to working hours, How can i change daily hours.

24hours.png

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  • Suggested answer
    AJ-22040756-0 Profile Picture
    Microsoft Employee on at

    Hi Partner,

    By Default, if you create a Bookable Resource they have a 24-hour slot open to be booked.
    Example, I created a new Resource Shailesh Wath. Specially, not the Timezone selected. This will define how the resource will appear on Schedule Board.
    pastedimage1589658442388v1.png

    And if you open his Work Hours by clicking on Show Work Hours, you’ll see this (which isn’t defined).
    pastedimage1589658442389v2.png

    And on the Schedule Board, Shailesh looks like this –

    Available on All Days

    pastedimage1589658442389v3.png

    And available on All Hours
    pastedimage1589658442389v4.png

    Work Hours Template / Calendar Template

    Simply put – Work Hours are defined Schedule based off a resource’s Work Hours that can be applied to other resources as well.
    You can find the Work Hours under Settings > Calendar Templates
    pastedimage1589658442389v5.png

    Firstly, any 1 users Work Hours need to be defined in order to be set as a Template to a Work Hours. In this case, the System User Priyesh Wagh‘s Work Hours will be applied to the India Work Hours in the Template created.
    pastedimage1589658442389v6.png

    Assign Work Hours Template

    Now, we are assigning Work Hours Template to Shailesh which have defined hours and defined days of the week.
    So, under Bookable Resources, select the User and then click on Set calendar option.
    pastedimage1589658442390v7.png

    In the window, I’ll select the Work Hours Template I wish to apply. India Work Hours in this case.
    pastedimage1589658442390v8.png

    And click Apply
    pastedimage1589658442390v9.png

    Work Hours Template will be applied with this message.
    pastedimage1589658442390v10.png

    Obviously, you can do this for multiple resources at one. pastedimage1589658442390v11.png

    Applied Work Hours

    Now, if you observe the Work Hours to the resource, you can see this (defined timings with holidays on weekends)
    pastedimage1589658442391v12.png

    And on the Schedule Board, you’ll see the Days are properly defined
    pastedimage1589658442391v13.png

    And also the Hours (8am to 4pm work schedule)
    pastedimage1589658442391v14.png

  • Suggested answer
    thomasjs Profile Picture
    User Group Leader on at

    docs.microsoft.com/.../set-up-bookable-resources

    The first thing you need to do is define the working hours for resources. After this you can tune the Scheduling Board to show only the hours you want to see.

    docs.microsoft.com/.../configure-schedule-board

    Then you need to go into the Schedule Board where you can define what you want to see

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