Voice of Customer Response

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Posted on by Shahbaaz Ansari

6,203

Hi All,

I have a survey which i am sending when a lead status i changed, after responding to the survey, when i check in survey response related to lead it is not showing any data.

I want to see the response of the survey for each lead record for which survey has been sent to end user.

Regards,

Shahbaaz

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Other Functionality

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Shahbaaz Ansari 6,203 on at

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RE: Voice of Customer Response

In the survey response form i am having Lead field but it is not populating when the response in coming back to crm.

It is populating user field from whom the survey is field.

below is the screenshot,

Regards,

Shahbaaz
Johnny Gong 6,482 on at

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RE: Voice of Customer Response

Hi Shahbaaz,

I wonder if you could get survey response on other entity except lead?

In the old VOC version , we could manually click “Retrigger Response Processing” Option in VOC solution.

If you could not get any survey response , I would suggest for raising SR in Admin Center. If you only could not find response related to lead , I would be curious on your settings regarding ' survey response related to lead' and whether there's any results on VOC total survey response.

Regards

Johnny