Notification for a new item in a queue

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Posted on by JM-15051852-0

I have at Live Chat Widget in a workstream that implements the Pick from Queue instead of the Push to Agent.
Is it possible to implement a Push notification to all agents when a new chat is initiated and enters the queue? If so, how?

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Dengliang Li Microsoft Employee on at

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Notification for a new item in a queue

Hi,

When a conversation occurs on the chat widget, a conversation record is created.
So, you can create a flow based on this.

Filter out conversation records whose queue is not empty.

Best Regards,
Dengliang Li