Omnichannel Voice Channel - Drops calls

(0) Share

Report

Posted on by flav

I am wondering if anyone else has encountered this problem:

I have successfully tested the Omnichannel Voice channel Demo provided in the trial (limited to 60 minutes).
I have now moved to integrating with ACS provisioned numbers. (using existing ACS resources).
I managed to sync (import) the numbers into Dynamic 365.
I created a new voice workstream with the ACS number.
PROBLEM: when calling the number, it picks up, I hear the wait music, and then at the exact time when I get the Notification (Answer/Reject), before I even chose to answer or reject, a message is played ("Sorry we couldn't serve you at this moment. Please call back later.") and the call is ended. The call entry in Dynamics remains active. If I chose to Answer, the interface loads, timer goes up as if the call is still ongoing.

Any thoughts?

Here is a screenshot of the configured voice workstream:

Work_5F00_Stream_5F005F00_Information_5F005F00_New_5F005F005F00_Voice_5F00_Workstream_5F002D005F00_Dynamics_5F00_365.png

All responses (1)

Answers (0)