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298Hello Community,
In Omnichannel for Customer Service, there is a "Survey Response Associated View" on the conversation record. Does anyone know what the survey response is referring to, and where it is coming from? I have tried using the pre-chat and post-chat survey, but none of that is generating the survey response back to this view. I couldn't really find any information that explains what survey response is tied to the conversation record and how it is used. How would I see survey response records getting populated under this Survey Response Associated View? Where are they coming from?
Any insights would be appreciated.
Thank you!
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