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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Performance issue in P...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Performance issue in PROD. How will I found rootcause without reproduce the issue in DEV

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Posted on by CU10121822-0 308
Dear team,
 
If I faced, any Performance issue in PROD. How will I found the root cause without reproduce the issue in DEV.
 
I mean to say, what is the best approach.
Kindly elaborate please.
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Dynamics 365 Finance
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  • Suggested answer
    Shaluma Profile Picture
    Shaluma 151 on at
    Hi,

    Enable tracing for the affected user, Ask the user to execute the slow process, Stop the trace, Download and analyze using Trace Parser. please find the below URL for your ref.
    https://d365ffo.com/2021/07/24/ax-d365fo-how-to-use-trace-parser-as-a-debugger/

    .

    Thanks,
    If you found it helpful, please consider marking it as verified â€” it may be useful for others in the future!
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 305,678 Super User 2026 Season 1 on at
    Hi, 
     
    The reply above from Shaluma is correct. You can use the Trace Parser to create a system event log and then start analyzing the details. Preferrable the user facing the issue should perform the recording and send the trace to a system administrator.
     
    It is recommended to be able to reproduce the issue on another environment. In case you will apply a potential fix, you can then test the performance improvements without skipping tests and move it to a production environment.

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