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Hello Community,
When using live chat in Omnichannel, we can set up multiple chat channels under the same work stream, or set up separate individual work stream for each chat channel. What would be the key differences in the approach - are there pros and cons using one single work stream vs. separate work streams to manage the chat channels?
Appreciate the insights!
Thanks!
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André Arnaud de Cal...
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Martin Dráb
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nmaenpaa
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