Hello,
We are trying to generate a Shipment Return Label through NAV/Lanham E-Ship for an item once sold that now needs to be returned from a customer in another country. The shipping clerk says he can usually create a prepaid return label (for domestic customers) by creating a Miscellaneous package, then going into Shipping Agent Options and selecting the Return Shipment checkbox. However, this is an international customer, and when we try to print the label we get the following error: "ERROR: Customs option detail is required." Can someone please point me to where I might be able to find this option detail? Thank you very much.
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