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Customer experience | Sales, Customer Insights,...
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Brand Profiles

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Hi,

I created a default brand profile (Aa), and when I create an email, the profile is automatically selected, but the sender information is not auto-populated. As a test, I created a second brand profile (Bb) and switched between the two. When I switched, the sender information started auto-populating. I then disabled the default setting on the original brand profile, and now it works, but I have to manually select the profile.

Is the default functionality in the brand profile not working as expected, or has anyone found a solution?

Ideally, I thought the process would be: when I create an email, the default brand profile is selected, and the sender information is automatically populated.

I have the same question (1)

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