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GP Hangs on initializing

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Posted on by sdcraig

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All users on a terminal server are hanging on the Window below

If I remove Project Accounting it launches - I have done a fresh install on a different server, created a new company but none will launch with PA in the Set file - Issue is we need PA because that is the main product they use - as I said it happens in the new company and the test company

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Microsoft Dynamics GP

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Terry R Heley Microsoft Employee on at

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We have had a few reports of this now from customers, very sporadic.
What we found this week and we think we have narrowed it down to is an update that was installed for Anti-virus, SentinelOne.

Can we confirm the customer is using this anti-virus?

This has been causing some customers to have login hang issues and it has in some cases crippled our workflow as it is making a call to AD and something with that update is causing the issue.

As a test you can temporarily disable it, test in GP if it works, then we know that is the problem.

The customer will need to look into the updates that were applied for the Anti-Virus product or find an exception for GP.

Example

Let me know what you find out, thanks
Terry
Microsoft

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Community member 2 on at

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GP has a specific set of exclusions that you should make sure is added to your anti-virus regardless of what anti-virus you are using. It would be great if GP stopped using C/BTree temp files like this since adding exclusions for these in a user's temp profile isn't exactly secure, but I doubt that is in the cards considering where we are at in GP's lifecycle. We host clients with S1 and were able to get past that by including exclusions. That said, we still have random issues with temp folders getting deleted and we're not sure if it's S1 or something else. But it generally should still work with the correct exclusions. Below are quotes from the Microsoft GP performance paper:

The following exclusions must be configured if anti-virus software is running on the client workstations or the Terminal Server:

Configure exceptions to exclude *.tmp, *.idx, *.dat, TNT*. * files in the user’s profile temp folder from the anti-virus scan.

In some anti-virus programs, an exception for the Dynamics.exe process may be necessary.

The following exclusions must be configured if anti-virus software is running on the SQL Server:

Exclude the location where the database files and log files are stored from the anti-virus software scan.

Configure exceptions to exclude *.ldf, *.mdf, *.ndf and SQL Backup files from the anti-virus software scan.

Some anti-virus software may have scanning within the tcp/ip stack; if enabled performance may degrade. Contact your Anti-Virus Software Vendor for more information about this possibility.

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