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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Field Service integration
Service | Customer Service, Contact Center, Fie...
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Field Service integration

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Posted on by yvesk 15

When I click the Field Service tab in HoloLens I get the following message: "We can't load the list of available guides.Please check your internet connection."

Untitled-picture.png

To make things worse I can't go back to the other (Recent and All) tabs where I can see my guides, which basically forces me to restart Guides and remember not to click in the Field Service tab.

Is this a known issue?

I have this issue when trying the steps documented here:

https://docs.microsoft.com/en-us/dynamics365/field-service/mixed-reality-guides-integration

  • RyanN Profile Picture
    RyanN on at
    RE: Field Service integration

    Great! 

    Thank you for the update. 

  • Daniel Schumacher Profile Picture
    Daniel Schumacher 40 on at
    RE: Field Service integration

    Hi Mahesh,

    I've got the same issue.

    PC/HL App Version: 400.2004.24002.0

    Dynamics 365 Guides Version: 400.0.0.18

    I can't load Guides through FieldService and can't go back to Recent/All

    Edit: I found my failure. I hadn't assigned FieldService-Resource role to my Guides Operator. Now it works.

  • Suggested answer
    MaheshKamat Profile Picture
    MaheshKamat on at
    RE: Field Service integration

    Hi yvesk. We published the fix as part of the Jan 28 release update today. More info here: docs.microsoft.com/.../new

    Please upgrade the PC, HL apps as well as CDS version and let me know if that works for you. Thanks!

  • yvesk Profile Picture
    yvesk 15 on at
    RE: Field Service integration

    OK looking forward to the fix, thanks Hahesh.

  • MaheshKamat Profile Picture
    MaheshKamat on at
    RE: Field Service integration

    Thank you for the context yvesk. We found a bug that causes both these issues to occur. We are planning to release a fix in our next monthly release, around end of January. Does that work for you?

  • yvesk Profile Picture
    yvesk 15 on at
    RE: Field Service integration

    Sorry for the late reply Mahesh.

    I actually get this when following the steps as documented in the official Microsoft documentation:

    docs.microsoft.com/.../mixed-reality-guides-integration

    So I basically associate a guide to work order service task; the work order is assigned to the technician that logs on to Dynamics 365 Guides in HoloLens as an operator.

    And indeed, even if I don't create a work order, and have nothing assigned to the technician, I get the same experience - the technician can basically not click the Field Service tab - if he does he'll basically have to start over...

  • MaheshKamat Profile Picture
    MaheshKamat on at
    RE: Field Service integration

    Hi - sorry about this. Quick question - do you get this when you have assigned a guide to a service task and then assigned to you, or all the time?

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