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Dynamics 365 Community / Forums / Customer Service forum / Resolve case does not ...
Customer Service forum

Resolve case does not work

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Posted on by Ahmed1990 5

Hi All,

I have a problem in Dynamics 365 V9.1.0.876., when i try to close case, i get this error:

Element 'schemas.microsoft.com/.../Arrays:anyType' contains data from a type that maps to the name 'Microsoft.Crm.Common.ObjectModel:ActivityState'. The deserializer has no knowledge of any type that maps to this name. Consider changing the implementation of the ResolveName method on your DataContractResolver to return a non-null value for name 'ActivityState' and namespace 'Microsoft.Crm.Common.ObjectModel'.

6661.case.jpg

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  • Community Member Profile Picture
    Community Member on at

    Oh I have the same problem (((((

    My deaaaaarrrrrrr!!!!!!

  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    if you do not have any workflows or plugins that trigger on case closed. Raise a ticket to Microsoft.

  • LeoAlt Profile Picture
    LeoAlt 16,341 Moderator on at

    Hi partner,

    According to the issue log, If you are using custom pulg-in on Case entity, please try  EnableProxyTypes() on your OrganizationServiceProxy like said in Micsoft SDK.

    If you have no custom plug-in here ,you could raise a ticket to Microsoft Team.

    Hope it helps

    Best Regards

    Leo

  • Ahmed1990 Profile Picture
    Ahmed1990 5 on at

    Hi Wei Jie Fun,

    I found only this 2 Plugins (Standard) triggered when i close Case:

       * ActivityFeeds.Plugins.CaseClose: Close of case for account

       * ActivityFeeds.Plugins.CaseClose: Close of case for contact

    I deactivate them but still have the same Problem

  • Suggested answer
    Ahmed1990 Profile Picture
    Ahmed1990 5 on at

    Hi LeoAlt,

    I found only this 2 Plugins (Standard) triggered when i close Case:

       * ActivityFeeds.Plugins.CaseClose: Close of case for account

       * ActivityFeeds.Plugins.CaseClose: Close of case for contact

    i deactivate them but still have the same Problem

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