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Customer Service forum

Resolve case does not work

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Posted on by Ahmed1990 5

Hi All,

I have a problem in Dynamics 365 V9.1.0.876., when i try to close case, i get this error:

Element 'schemas.microsoft.com/.../Arrays:anyType' contains data from a type that maps to the name 'Microsoft.Crm.Common.ObjectModel:ActivityState'. The deserializer has no knowledge of any type that maps to this name. Consider changing the implementation of the ResolveName method on your DataContractResolver to return a non-null value for name 'ActivityState' and namespace 'Microsoft.Crm.Common.ObjectModel'.

6661.case.jpg

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  • Suggested answer
    Ahmed1990 Profile Picture
    Ahmed1990 5 on at
    RE: Resolve case does not work

    Hi LeoAlt,

    I found only this 2 Plugins (Standard) triggered when i close Case:

       * ActivityFeeds.Plugins.CaseClose: Close of case for account

       * ActivityFeeds.Plugins.CaseClose: Close of case for contact

    i deactivate them but still have the same Problem

  • Ahmed1990 Profile Picture
    Ahmed1990 5 on at
    RE: Resolve case does not work

    Hi Wei Jie Fun,

    I found only this 2 Plugins (Standard) triggered when i close Case:

       * ActivityFeeds.Plugins.CaseClose: Close of case for account

       * ActivityFeeds.Plugins.CaseClose: Close of case for contact

    I deactivate them but still have the same Problem

  • LeoAlt Profile Picture
    LeoAlt 16,329 on at
    RE: Resolve case does not work

    Hi partner,

    According to the issue log, If you are using custom pulg-in on Case entity, please try  EnableProxyTypes() on your OrganizationServiceProxy like said in Micsoft SDK.

    If you have no custom plug-in here ,you could raise a ticket to Microsoft Team.

    Hope it helps

    Best Regards

    Leo

  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Resolve case does not work

    Hi,

    if you do not have any workflows or plugins that trigger on case closed. Raise a ticket to Microsoft.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Resolve case does not work

    Oh I have the same problem (((((

    My deaaaaarrrrrrr!!!!!!

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