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Supply Chain Management forum

Document Handling Issue (.msg attachment)

Posted on by 612

2112.DocHandlingIssuePNG.PNG

When attaching a .msg file to a PO with doc handling the following error message pops up:

"Upload of 'Cleaning Quote' failed. Information in request is invalid."

When I exit out of the PO and re-access the PO, then I am able to attach the file. 

Did anyone encounter this issue before and know the issue's origin?

Thank you for your help and support!

Best Wishes,

Chris Segurado

 

  • treycalkins Profile Picture
    treycalkins on at
    RE: Document Handling Issue (.msg attachment)

    Were you ever able to make any progress in figuring out what was going on here? We are experiencing the same issue but on the Case management form.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,253 Super User 2024 Season 2 on at
    RE: Document Handling Issue (.msg attachment)

    Hi Chris,

    I have seen similar issues in the past, but cannot remember the details and the exact error message. Can you check if you are running on the latest available platform update? What exact environment is this where you get the error?

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