Get customer voice URL and link it to the contact

(0) Share

Report

Posted on by Linkedin

157

Hi,

I would like to distribute surveys through custom activity(like SMS) and get responses from contacts. All I want is to be able to generate the customer service url ,save it in dynamics 365 and link the survey response to the contact.

How can I get the customer voice URL and link it to the contact?

Regrads,

Eman

I have the same question (0)

All responses (2)

Answers (1)

Sort by

Verified answer

Welly Lee Microsoft Employee on at

Like
a
(0)

Report
Copy link

Link copied!

Hello --

You can use Power Automate to generate survey link to a specific record by using "Create an invitation" action -- see below:

The action will generate invitation link and create a record in Customer Voice survey invitation table (the record is tied to the specified contact record in Dataverse):

Was this reply helpful? Yes No
Linkedin 157 on at

Like
a
(0)

Report
Copy link

Link copied!

Thank you Welly!

Was this reply helpful? Yes No