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Hi all,
I'm lokking for a reference on how to integrate a custom chatbot which is built by Python framework with the Omnichannel customer service portal connecting with Live agents .
Would like to know the process of integration and what are the requirements needed.?
Is there any API/Webhook for this integration .
Please share any references/documentation on the same.
Thanks in advance,
Nikhitha
Hi Nikhitha,
Maybe you can refer following link:
Integrate an Azure bot | Microsoft Docs
Regards,
Leah Ju
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