Integrate Custom chatbot with dynamics 365 Omnichannel customer service

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Posted on by Nikhitha Sowjanya

Hi all,

I'm lokking for a reference on how to integrate a custom chatbot which is built by Python framework with the Omnichannel customer service portal connecting with Live agents .

Would like to know the process of integration and what are the requirements needed.?

Is there any API/Webhook for this integration .

Please share any references/documentation on the same.

Thanks in advance,

Nikhitha

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RE: Integrate Custom chatbot with dynamics 365 Omnichannel customer service

Hi Nikhitha,

Maybe you can refer following link:

Integrate an Azure bot | Microsoft Docs

Regards,

Leah Ju

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