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Hi.
I have two problems in tracking emails that I can not solve.
1. For some reason the incoming message is not automatically tracked (see picture) and the user has to click "Track".
2. Even after the user clicks on "Track" the "Regarding" field is not been automatically filled and I have to do it manually (see picture) .
Do you have any ideas on what to do?
Hi alexyou,
Read this article to learn about automatically tracking incoming Outlook email in Dynamics 365 for Outlook.
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