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Dynamics 365 Community / Forums / Dynamics 365 general forum / How to automatically t...
Dynamics 365 general forum

How to automatically track incoming emails

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Posted on by alexyou 385

Hi.

I have two problems in tracking emails that I can not solve.

1. For some reason the incoming message is not automatically tracked (see picture) and the user has to click "Track".

autotrack.PNG

2. Even after the user clicks  on "Track" the "Regarding" field  is not been automatically filled and I have to do it manually (see picture) .

Presentation1.png

Do you have any ideas on what to do?

I have the same question (0)
  • Adrian Begovich Profile Picture
    Adrian Begovich 1,027 Moderator on at

    Hi alexyou,

    Read this article to learn about automatically tracking incoming Outlook email in Dynamics 365 for Outlook.

  • alexyou Profile Picture
    alexyou 385 on at

    Unfortunately this did not solve the problem.

    I'm still unable to track emails automatically.

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