Images get bigger when email is sent - email templates

(1) Share

Report

Posted on by Cat_Car

176

Hello, does anyone has this issue and knows how to solve it? I have many email templates and insert logos or images, and when I see the images in the template, the size is good, but when it is sent out, the image is way too big.

For example this one that I insert the logo which we see as normal size to send in an email and below are the image information. It is a high resolution picture, but I resized it deactivated the "Auto width"

but the email is received with this logo format!

Categories:

Dynamics 365 Customer Service

I have the same question (0)

All responses (1)

Answers (0)

Suggested answer

Amit Katariya007 10,409 Super User 2025 Season 2 on at

Like (2)

Report
Copy link

Link copied!

Hello User.

You can format your email in outlook then do view source as html.

Then copy past the html or email content in D365 email. Depending upon how you want to use i.e. HTML or the content without html.

View Email Source

Customize email with HTML

By the way I have also faced same issue and done formatting using above mentioned way.

Thank you,

Amit Katariya

Was this reply helpful? Yes No