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Customer experience | Sales, Customer Insights,...
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How to send Private e-mails

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Posted on by 45

If I have users of D365 Sales setup so all Outlook 365 e-mails gets tracked in D365 Sales so all users can see all e-mail sent out to customers. 

I have some uses that need to make an e-mail private do to the sensitives information in the e-mail. 

How can you make just 1 e-mail private and continue tracking all other e-mails.

Is their a check box you can mark if you want an e-mail private ?

Thanks

Doug Young   

  • Esteban Coto Alfaro Profile Picture
    on at
    RE: How to send Private e-mails

    Hello, I think that it is not possible to do specifically what you requested, however I have found the following information that could be useful:

    community.dynamics.com/.../untracked-e-mail-in-timeline
    stoneridgesoftware.com/.../

    Both could be alternatives.

    Thanks!

    Community Support Team - Esteban
    If this Post helps, then please consider Accept as solution to help the other members find it more quickly.

  • Suggested answer
    Shiho Fujita Profile Picture
    on at
    RE: How to send Private e-mails

    I think it is not support.

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