web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Check out the Community Spotlight Video Series
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer Service forum / Dynamics 365 Security ...
Customer Service forum

Dynamics 365 Security Roles

(0) ShareShare
ReportReport
Posted on by CSD365 125

Hi,

Is it possible to define different priviliges for one user for many queues?

I mean situation like below:

There is user name "John". In my Dynamics organization there are 4 queues: one, two, three, four.

I would like achieve that John has full access to queue one and to all cases in this queue, create and read access for cases and for queue two, only read acces for three queue and he shouldn't see any cases in queue four.

Is it possible to achieve?

Categories:
Security
I have the same question (0)
  • Suggested answer
    Ben Thompson Profile Picture
    Ben Thompson 6,350 on at

    Sadly not. Dynamic CRM's standard security model is based on setting privileges to all records within the entity (case, contact, account.....) so the privileges you give to a user would be identical for all (say) cases and cannot be changed on  a record by record / queue by queue basis.

    You can change a user's access rights to a queue but those rights don't pass down from the queue to the records within the queue. So once "John" opened the case from queue 3 he would have the same (full) rights to edit the case as he would have if the queue one.

    In theory you could use teams or business units to get closer to the situation you want but things would get very complex very quickly and I really wouldn't recommend it.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Check out the Community Spotlight Video Series

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard > Customer Service

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans