Customer experience | Sales, Customer Insights,...

Impossible to exit journey if condition fails.

(1) Share

Report

Posted on by stefanotu

Hi,

I'm moving to real time journeys, but i have a simple problem that i cannot solve.

In the outbound journey, if a contact was not submitting a form or didn't click or open an email, we used to end the journey. In that case only those who go in the /YES/ branch keep receiving the emails.

In the REAL TIME journey, the contact keep staying in the journey, and he receives every email even if didn't sumbit the form or didn't open the email. The NO branch has no impact because it is connected to the journey and it continues anyway.
How do you build your journey keeping the OUTBOUND logic ?

I've contacted the MS support and they didn't give me any answer yet about that.
Thanks a lot!

Stefano

I have the same question (0)

All responses (3)

Answers (0)

Dengliang Li Microsoft Employee on at

Like (0)

Report

Impossible to exit journey if condition fails.

Hi,

You should continue adding tiles after the Yes branch.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me .

Best Regards,
Dengliang Li

Was this reply helpful? Yes No
stefanotu 4 on at

Like (0)

Report

Impossible to exit journey if condition fails.

Hi, thanks for you answer!

Yes it can be done for simple journeys, but for multiple branch journey i don't know it is the right way. You have to duplicate tiles for every condition in order to leave the "NO" branch free to exit... it over complicates a journey that was working quite well to me... adding that there's no social media posts anymore the products has been downgraded it seems (but that's another subject!)

Was this reply helpful? Yes No
Suggested answer

Dengliang Li Microsoft Employee on at

Like (0)

Report

Impossible to exit journey if condition fails.

Hi,

You can set up other journey exits using triggers. When the trigger is fired, exit the journey immediately.
Set the journey exit
You can create a custom trigger to exit the journey.

Best Regards,
Dengliang Li

Was this reply helpful? Yes No