Hi,
I'm moving to real time journeys, but i have a simple problem that i cannot solve.
In the outbound journey, if a contact was not submitting a form or didn't click or open an email, we used to end the journey. In that case only those who go in the /YES/ branch keep receiving the emails.
In the REAL TIME journey, the contact keep staying in the journey, and he receives every email even if didn't sumbit the form or didn't open the email. The NO branch has no impact because it is connected to the journey and it continues anyway.
How do you build your journey keeping the OUTBOUND logic ?
I've contacted the MS support and they didn't give me any answer yet about that.
Thanks a lot!
Stefano