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Marketing email - scheduler time delay and run report options

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Posted on by 2

Hello all,

I was wondering if anyone has experienced a delay in time when using an email scheduler? I sent an marketing email scheduled for 3pm but when I reviewed the customer journey at 4pm and 4.30pm, I could see that it was still processing. However, when looking at the opening times data from the email, the chart shows that emails were opened between 3pm and 4pm. I'm a little confused .

I am also unable to run reports from the email - is this drop-down tab disabled for everyone? I was hoping this function would collate all email performance data available for download.

Thank you,

Graham

  • Graham McAdam Profile Picture
    Graham McAdam 2 on at
    RE: Marketing email - scheduler time delay and run report options

    I have used the insights tab before - very useful.

    Thanks DD,

    Graham

  • Suggested answer
    d_radulova Profile Picture
    d_radulova 2 User Group Leader on at
    RE: Marketing email - scheduler time delay and run report options

    To get insights on the lifetime, performance or behaviour of any marketing entity, the best way is the INSIGHTS tab, rather than running reports. You can't download / download these.

  • Graham McAdam Profile Picture
    Graham McAdam 2 on at
    RE: Marketing email - scheduler time delay and run report options

    Hello DD,

    You are absolutely correct - thankfully I am not a betting man. :)

    Thanks for your reply.

    Do you have any insight into my 'report' query?

    Regards,

    Graham

  • d_radulova Profile Picture
    d_radulova 2 User Group Leader on at
    RE: Marketing email - scheduler time delay and run report options

    And remember to mark the answers that have answered your questions as verified. :)

    Thanks,

    -DD

  • Suggested answer
    d_radulova Profile Picture
    d_radulova 2 User Group Leader on at
    RE: Marketing email - scheduler time delay and run report options

    Hi @Graham McAdam,

    I bet if you went to Marketing > Settings (top right ) > Personalization Settings > Timezone, You will find out you are in GMT Coordinated Universal Time rather than GMT +00 Dublin, Edinburgh ,Lisbon,London one.

    pastedimage1571061176934v1.png

    Thanks,

    -DD

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