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Customer experience | Sales, Customer Insights,...
Suggested answer

Export to PDF button missing

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Posted on by

Hi all,

I have enabled the Export to PDF functionality for a custom entity.

But the button is still not visible in the form.what could be the issue?

Thanks!

  • Jonatanhn Profile Picture
    5 on at
    RE: Export to PDF button missing

    I have issues getting the Export to PDF button visible.

    I have added it via the Sales Hub app settings for Opportunity.

    I have also tried to remove and re-add the Opportunity from the App.

    But still not visible in the ribbon. Any further suggestions?

  • Gabriel Barreto Profeta Profile Picture
    15 on at
    RE: Export to PDF button missing

    Thanks for the solution, that really solved it in my organization.

  • Nya Profile Picture
    29,060 on at
    RE: Export to PDF button missing

    Hi,

    You could try to remove the entity from the App Designer and re-add it.

    Or import Ribbon Workbench to check if there is any customization on the buttons of the entity.

  • Community Member Profile Picture
    on at
    RE: Export to PDF button missing

    Hi,

    I have the exact same steps. However, the button is not visible for my entity

  • Suggested answer
    Nya Profile Picture
    29,060 on at
    RE: Export to PDF button missing

    Hi,

    Please following the next steps to enable the button.

    • Open the Sales Hub app.
    • Navigate to App Settings > General Settings > Overview > Convert to PDF and click the Manage.

    pastedimage1632964417562v1.png

    • Find the entity for which you'd like to enable the "Export to PDF" feature. For example, the "Custom" entity.

    pastedimage1632964503819v2.png

    After saving the change, you can see the button shown in the form of the "Custom" entity.

    pastedimage1632964599049v3.png

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