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Customer experience | Sales, Customer Insights,...
Suggested Answer

Word Document Setup

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Posted on by 18
Hi Guys;
I have created a word document quote template but cannot seem to figure out what logic the repeating content control looks at when bringing through the products.
Is there a way that I can force the products to always print in a given order?
It looks like it simply follows the order in which it was added to the database.
This is what my control looks like and below is the output I get. I would like to always print the products in the same order?
 
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  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at
    Hi Partner,
    For your question: Is there a way that I can force the products to always print in a given order?
    No, we can't decide it.
    Lists of records created from a custom template may not appear in the same order in Word documents as the order in customer engagement apps.
    Records are listed in the order of the time and date they were created, which is by-design.
    https://learn.microsoft.com/en-us/power-platform/admin/using-word-templates-dynamics-365#lists-in-created-documents-are-not-in-the-same-order-as-records
    I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
    Regards,
    Leah

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