web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Allowing Reply-To for outgoing Emails

(0) ShareShare
ReportReport
Posted on by 82

I am currently working on a project that requires changing the 'Reply-To' address of all outbound emails meaning the sending email will be different to the reply to email when a customer replies to the emails . is it possible to set the 'Reply-To' address in CE?  I am aware this is possible in marketing.

Method:

Configure the exchange server-side sync.

Create A Queue with the outgoing email

Assign a Queue to trigger when an email is required to be sent out.

Obviously Queue does not have the functoriality to set the reply-to

and also the mailbox configuration

Any Idea please?

Email Server Config

Queue

Email Config

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    29,060 on at

    Hi,

    It is not supported in Activity Email.

    For more details, please refer to the following issue:

    (+) Change FROM address (on reply) after email delivery - Microsoft Dynamics CRM Forum Community Forum

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 45 Super User 2025 Season 2

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 27 Most Valuable Professional

#3
Soundari Profile Picture

Soundari 15

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans