web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Allowing Reply-To for outgoing Emails

(0) ShareShare
ReportReport
Posted on by 82

I am currently working on a project that requires changing the 'Reply-To' address of all outbound emails meaning the sending email will be different to the reply to email when a customer replies to the emails . is it possible to set the 'Reply-To' address in CE?  I am aware this is possible in marketing.

Method:

Configure the exchange server-side sync.

Create A Queue with the outgoing email

Assign a Queue to trigger when an email is required to be sent out.

Obviously Queue does not have the functoriality to set the reply-to

and also the mailbox configuration

Any Idea please?

Email Server Config

Queue

Email Config

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    29,064 on at

    Hi,

    It is not supported in Activity Email.

    For more details, please refer to the following issue:

    (+) Change FROM address (on reply) after email delivery - Microsoft Dynamics CRM Forum Community Forum

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 69 Most Valuable Professional

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 25 Most Valuable Professional

#3
Ayesha Wajahat Profile Picture

Ayesha Wajahat 16

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans