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Service | Customer Service, Contact Center, Fie...
Suggested answer

Allowing Reply-To for outgoing Emails

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Posted on by 82

I am currently working on a project that requires changing the 'Reply-To' address of all outbound emails meaning the sending email will be different to the reply to email when a customer replies to the emails . is it possible to set the 'Reply-To' address in CE?  I am aware this is possible in marketing.

Method:

Configure the exchange server-side sync.

Create A Queue with the outgoing email

Assign a Queue to trigger when an email is required to be sent out.

Obviously Queue does not have the functoriality to set the reply-to

and also the mailbox configuration

Any Idea please?

Email Server Config

Queue

Email Config

  • Suggested answer
    Nya Profile Picture
    29,060 on at
    RE: Allowing Reply-To for outgoing Emails

    Hi,

    It is not supported in Activity Email.

    For more details, please refer to the following issue:

    (+) Change FROM address (on reply) after email delivery - Microsoft Dynamics CRM Forum Community Forum

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