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Service | Customer Service, Contact Center, Fie...
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Dynamics 365 Customer Service project after deleted last license

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Posted on by 5

Hello
Can anybody tell me what happed with projects when I delete last liceses for Dynamics 365 Customer Service?
They will be deleted after some days, or immediately?

Regards

I have the same question (0)
  • Ana Pereira Profile Picture
    Microsoft Employee on at

    Hello Damian,

    If you cancel a subscription before the end of your term, the subscription status moves directly into a disabled state. For most subscriptions, in most countries and regions, the disabled state lasts 90 days. Admins can still access and back up data for their organization while the subscription is in the disabled state, but we recommend that admins back up their data before they cancel a subscription, especially if it's their only subscription. Admins can also reactivate the subscription while it's in the disabled state.

    After 90 says, the subscription moves into the deleted state. Any data that you leave behind may be deleted after those 90 days is deleted no later than 180 days after cancellation. You can't remove a payment method from a canceled subscription until after it reaches the deleted state.

    docs.microsoft.com/.../what-if-my-subscription-expires

    thank you!

  • Suggested answer
    Fubar Profile Picture
    2,761 on at

    If you want to remove the instance, delete it from admin.powerplatform.microsoft.com/environments

    Just removing licences will not remove data, until cleanup of Subscription Cancellation

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