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Dynamics 365 Community / Forums / Customer Service forum / 'Customer Service ...
Customer Service forum

'Customer Service Hub' portal's case miss the 'portal comment' feature

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Posted on by Community Member

'Customer Service Hub' portal 's case is missing the 'portal comment' feature under 'TIMELINE' add button. This missing feature has been few weeks.

CSH.PNG
If we use the default CRM portal, this 'portal comment' button works normally there under "activities".
portal_5F00_comment.png

Is there anyone met the same issue

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Activities
I have the same question (0)
  • Verified answer
    Johnny Gong Profile Picture
    Johnny Gong 6,482 Moderator on at
    RE: 'Customer Service Hub' portal's case miss the 'portal comment' feature

    Hi Beak，

    This an known issue which is confirmed from MS that there's an issue that 'Update of portal to 9.0.6.1 still does not prefill the “To:” field in Portal Comment'

    So the portal comment function is disabled from CRM Portal currently until the new patch release as I know from MS.

    You could also refer to the Bug id:1228426 to contact MS for the release following up.

    Hope the above info would help.

    Regards

    Johnny

  • Community Member Profile Picture
    Community Member on at
    RE: 'Customer Service Hub' portal's case miss the 'portal comment' feature

    Good. Thanks Johnny. I will wait for the release.

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