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Dynamics 365 Community / Forums / Dynamics 365 general forum / Apply Dyn365ForSales a...
Dynamics 365 general forum

Apply Dyn365ForSales and Dyn365ForCustmrSrvc to same user

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Posted on by Elfed Jenkins 15

Hi,

I have a customer that has purchased Dyn365ForSales and Dyn365ForCustmrSrvc licenses. The have a local deployment. They are asking how to apply a license to an user that needs Sales and Customer Service functionality?

Thanks.

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  • Elfed Jenkins Profile Picture
    Elfed Jenkins 15 on at
    RE: Apply Dyn365ForSales and Dyn365ForCustmrSrvc to same user

    Hi Adrian,

    I appreciate your reply. I have read the document from start to finish and I still cant figure out how do I apply a license to an user that needs Sales and Customer Service functionality within Dynamics 365 on-premise?

    Thanks.

  • Elfed Jenkins Profile Picture
    Elfed Jenkins 15 on at
    RE: Apply Dyn365ForSales and Dyn365ForCustmrSrvc to same user

    Hi Adrian,

    I appreciate your reply. I have read the document from start to finish and I still cant figure out how do I apply a license to an user that needs Sales and Customer Service functionality within Dynamics 365 on-premise?

    Thanks.

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,025 Super User 2025 Season 1 on at
    RE: Apply Dyn365ForSales and Dyn365ForCustmrSrvc to same user

    Hi Elfed Jenkins,

    All the information you need is in this document.

  • Elfed Jenkins Profile Picture
    Elfed Jenkins 15 on at
    RE: Apply Dyn365ForSales and Dyn365ForCustmrSrvc to same user

    Hi Raheel,

    Thanks for the reply, I really appreciate your effort. However, it does not really answer my question; in Dynamics 365 on-premise, how do you apply a license to an user that needs Sales and Customer Service functionality?

    Thanks. 

  • Raheel-Khan Profile Picture
    Raheel-Khan 1,371 on at
    RE: Apply Dyn365ForSales and Dyn365ForCustmrSrvc to same user

    Please read article "License Key and product activation" (Page#12) in the mentioned below PDF file:

    https://mbs.microsoft.com/Files/public/365/DynamicsOperationsOnPremEnterprise.pdf

    Regards,

    Raheel

  • Elfed Jenkins Profile Picture
    Elfed Jenkins 15 on at
    RE: Apply Dyn365ForSales and Dyn365ForCustmrSrvc to same user

    Hi Raheel.

    That answer is for the online version My customer has the on-premise version.

    Thanks.

  • Raheel-Khan Profile Picture
    Raheel-Khan 1,371 on at
    RE: Apply Dyn365ForSales and Dyn365ForCustmrSrvc to same user

    Hi,

    Dear Elfed,

    Please check the below mentioned link to know how to assign licenses to the users:

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/create-users-assign-online-security-roles

    Warm Regards,

    Raheel

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