web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Leads journey in CRM

(0) ShareShare
ReportReport
Posted on by
Can anyone please share the journey of the lead in CRM once they come through customer journeys?
I have the same question (0)
  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at
    Hi Partner,
    In the marketing, it is now divided into outbound marketing and real-time marketing.
    1) outbound marketing:
    Marketing treats each lead record as an expression of interest that is linked to a specific contact record.
    The marketing segments that you set up to establish the target group for a customer journey are likewise populated with contact records, not lead or account records.
    2)real-time marketing
    There are two types of journey:
    And segment can select Lead as audience directly:

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Launch!

Jump in, show your community spirit, and win prizes!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the May Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Nagaraju_Matta Profile Picture

Nagaraju_Matta 123

#2
Hamza H Profile Picture

Hamza H 112 Super User 2026 Season 1

#3
Abhilash Warrier Profile Picture

Abhilash Warrier 70 Super User 2026 Season 1

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans