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Customer experience | Sales, Customer Insights,...

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Creating a connection between Power BI and our D365 Customer Insights Environment

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Posted on by nwebber

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Hello,

We are just getting started using Power BI with our Marketing team, who is using D365 Customer Insights. However, when trying to establish a connection to it in Power BI, nothing populates. Did I miss a step? What do I need to do in order to get this working correctly?

Regards,

Nathaniel

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Leah Ju Microsoft Employee on at

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Creating a connection between Power BI and our D365 Customer Insights Environment

Hi Nathaniel,

Please refer to the following documentation:

https://learn.microsoft.com/en-us/troubleshoot/dynamics-365/customer-insights/data/exports/environment-not-showing-in-power-bi

And i found this similar thread, maybe you can try to clear your cache in the PowerBI Desktop:

https://community.dynamics.com/forums/thread/details/?threadid=352e8c62-702f-461e-94aa-8bee63580102

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