CRM 365 Picking Issues From Queue and other case UI Issues

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Posted on by Dan Maina

Hello Team,

We are facing some UI challenge when user is picking an issue from the queues under service > queues.

The user is required to confirm whether the issue is to be removed from queue i,e. under "also remove item(s) from the queue" after picking, the option to be presented in the dropdown should be yes or no, however 0 or 1 is what is presented.

Additionally there seems to be a issue when picking cases, the UI is stuck at loading business logic as below

Additionally on the resolve case UI there seems to introduced new items i.e. Billable item, total time, remarks.

kindly assist.

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Dan Maina 5 on at

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RE: CRM 365 Picking Issues From Queue and other case UI Issues

Thanks Ioannis, hope MS will be able to respond in a timely fashion.
Ioannis Vrasenikis on at

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RE: CRM 365 Picking Issues From Queue and other case UI Issues

Hi Dan,

thanks for your response.

I suggest to raise a support request for this issue for further technical investigation if you make sure no customizations on the form are in place which might interfere with the UI.
Dan Maina 5 on at

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RE: CRM 365 Picking Issues From Queue and other case UI Issues

Hi Ioannis,

Please see below version details

The updates are normally continuous as advised/ rolled out by MS so hard to point to any specific update.
Ioannis Vrasenikis on at

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RE: CRM 365 Picking Issues From Queue and other case UI Issues

Hi Dan,

can you share the D365 CRM version of this?

Did that start happening after an update recently?

Do you have any custom web resources (HTML, JS, CSS) present on the case form?