web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Merge accounts - Error...
Customer experience | Sales, Customer Insights,...
Answered

Merge accounts - Error message : Duplicate Record

(0) ShareShare
ReportReport
Posted on by CamilleL 114

Hi,

I have a problem with merging 2 accounts, I get this error message:

"Duplicate Record

A record with these values already exists. A duplicate record cannot be created. Select one or more unique values and try again."

pastedimage1574944141590v1.png

I use Microsoft Dynamics 365 for Sales on-premise 8.2. I am system admin.

Could someone help me please?

Thank you!

Regards,

Camille Lecerf

I have the same question (0)
  • erhan.keskin Profile Picture
    erhan.keskin 2,253 on at
    RE: Merge accounts - Error message : Duplicate Record

    Hi,

    Please check this out; crmtipoftheday.com/.../

    Regards,

  • Joana Pinto Profile Picture
    Joana Pinto 740 on at
    RE: Merge accounts - Error message : Duplicate Record

    Hi,

    Don't you have more accounts with that exact values? It seems that other accounts, besides those two you are merging, exist in the system with the same unique values has the one you are merging. You should check if an account with the same name, email, etc exists.

  • CamilleL Profile Picture
    CamilleL 114 on at
    RE: Merge accounts - Error message : Duplicate Record

    2019_2D00_11_2D00_28-16_5F00_57_5F00_54_2D00_Solution_5F00_-Default-Solution-_2D00_-Microsoft-Dynamics-365.png

    Thanks Erhan, unfortunately I have no alternate key for Accounts

  • CamilleL Profile Picture
    CamilleL 114 on at
    RE: Merge accounts - Error message : Duplicate Record

    Hi Joana,

    I have no other account with the same name email etc...

    I also check duplicate rules, none of them are published

  • Verified answer
    erhan.keskin Profile Picture
    erhan.keskin 2,253 on at
    RE: Merge accounts - Error message : Duplicate Record

    Thanks. Can you please check if there is any connection for these accounts?

    stackoverflow.com/.../error-when-merging-two-accounts-a-record-with-these-values-already-exists

  • CamilleL Profile Picture
    CamilleL 114 on at
    RE: Merge accounts - Error message : Duplicate Record

    Thank you ! There was a customer relationship between the 2 account

    Regards,

    Camille

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Rishabh Kanaskar Profile Picture

Rishabh Kanaskar 258

#2
MVP-Daniyal Khaleel Profile Picture

MVP-Daniyal Khaleel 179

#3
Tom_Gioielli Profile Picture

Tom_Gioielli 128 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans