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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Merge accounts - Error...
Customer experience | Sales, Customer Insights,...
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Merge accounts - Error message : Duplicate Record

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Posted on by CamilleL 114

Hi,

I have a problem with merging 2 accounts, I get this error message:

"Duplicate Record

A record with these values already exists. A duplicate record cannot be created. Select one or more unique values and try again."

pastedimage1574944141590v1.png

I use Microsoft Dynamics 365 for Sales on-premise 8.2. I am system admin.

Could someone help me please?

Thank you!

Regards,

Camille Lecerf

I have the same question (0)
  • erhan.keskin Profile Picture
    erhan.keskin 2,253 on at

    Hi,

    Please check this out; crmtipoftheday.com/.../

    Regards,

  • Joana Pinto Profile Picture
    Joana Pinto 740 on at

    Hi,

    Don't you have more accounts with that exact values? It seems that other accounts, besides those two you are merging, exist in the system with the same unique values has the one you are merging. You should check if an account with the same name, email, etc exists.

  • CamilleL Profile Picture
    CamilleL 114 on at

    2019_2D00_11_2D00_28-16_5F00_57_5F00_54_2D00_Solution_5F00_-Default-Solution-_2D00_-Microsoft-Dynamics-365.png

    Thanks Erhan, unfortunately I have no alternate key for Accounts

  • CamilleL Profile Picture
    CamilleL 114 on at

    Hi Joana,

    I have no other account with the same name email etc...

    I also check duplicate rules, none of them are published

  • Verified answer
    erhan.keskin Profile Picture
    erhan.keskin 2,253 on at

    Thanks. Can you please check if there is any connection for these accounts?

    stackoverflow.com/.../error-when-merging-two-accounts-a-record-with-these-values-already-exists

  • CamilleL Profile Picture
    CamilleL 114 on at

    Thank you ! There was a customer relationship between the 2 account

    Regards,

    Camille

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