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Hi Community,
I am facing a problem when trying to add Instagram rules in my search setup. I search for the Instagram account, and MSE keeps returning this error "No results found.". I have tried changing the format of my search but there is no luck. Can any one diagnose the problem for me? I have attached the screenshot of the error for clarity.
Regards,
Asfand Yar Nadeem
Hi Asfand
Instagram recently changed their API capabilities, therefore it is currently not possible anymore to setup Instagram account search queries in MSE. Additionally, any existing Instagram account search queries will not acquire any data due to the changes. We are looking to bring back the account search functionality in the coming months, but cannot share yet a firm deadline.
You are still able to setup keyword search rules with hashtags for Instagram, those search queries are returning posts from Instagram. Be aware that currently all posts from Instagram are showing with "Unknown Author". This is a bug and will be fixed soon from our side to surface Instagram posts with author information again.
If you have any additional queries, please let us know.
Best regards
Philippe
Well, I did try that as well, no luck! Returns the same error
Yes, I know the answer! Can you please put the exact URL of the instagram account instead of the author name?
Instagram changed their API recently due to all the privacy concerns in the USA, and the search functionality disappeared.
For your example, try putting "https://www.instagram.com/aritzia"
A patch is coming soon that explains this in the UI
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