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Error message log in D365 CE Online

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I am researching on this issue and would appreciate any help, please.

Our Director would like to have access to the database or link where D365 error messages are logged (stored) and can be accessed on-demand.  For example, a Case record created a Work Order and flagged this message: "An error occurred, please check the Work Order."

In the activity pane, logged against this exception was the message - "The version of the existing record doesn't match the RowVersion property provided."

Our Director wants to have more information regarding this error message and thinks that the D365 online should have a database that stores all error messages. 

I would like to know if anyone knows how we can get more information regarding such error.

Thank you.

LOE

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  • Verified answer
    Johnny Gong Profile Picture
    Johnny Gong 6,482 on at
    RE: Error message log in D365 CE Online

    Hi Longinus,

    Sure. D365 Online has its own Datacenter which is store by region. While you couldn't directly access to Online DB like OP.

    For the above error message, I would suggest you to get more details from two ways.

    1. Use Online tracing tools like Fiddler to trace the issue when you repro it in Instance.

    Download Linkage: https://www.telerik.com/fiddler 

    2. Raise Free Service Request from Powerapp Administration Panel to ask D365 Engineer to provide you more Online log details with the specified Org url and Data time.

    Best Regards

    Johnny

  • Verified answer
    Arun Vinoth Profile Picture
    Arun Vinoth 11,613 on at
    RE: Error message log in D365 CE Online

    I would refer these:

    docs.microsoft.com/.../gg328182(v=crm.8)

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