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Dynamics 365 Community / Forums / Dynamics 365 general forum / Will Private Messages ...
Dynamics 365 general forum

Will Private Messages Sent by a Facebook/Twitter Chatbot be captured?

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Posted on by DynamicsFeilts

Hi all,
I've been asked to post this question on the forums to get confirmation from a third person.

The question is: if a chat-bot sends/receives a private message on Facebook or Twitter, will these interactions be captured by MSE?
Obviously, if the social profile is added and the Private Messages Token is validated I don't see why this would be an issue.

Can anyone confirm? Has anyone experienced issues with chatbots?

Thanks in advance.

  • DynamicsFeilts Profile Picture
    DynamicsFeilts on at
    RE: Will Private Messages Sent by a Facebook/Twitter Chatbot be captured?

    Thank you Hamlet, good to have confirmation.

  • Verified answer
    HamletDRC Profile Picture
    HamletDRC on at
    RE: Will Private Messages Sent by a Facebook/Twitter Chatbot be captured?

    If the private message appears on the Facebook.com or Twitter.com interface then we'll acquire it. You probably won't be able to tell that a bot made the reply instead of a real human though.

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