Hi peeps,
Need some assistance. I'm trying to create a journey on Real-time Marketing with multiple sequential emails whereby if a recipient doesn't open an email, he/she will then be sent another version of the email in 1-2 weeks. Those that open, will then move to the next stage with a different set of emails.
To summarize, it's something like this:
Send template 1 to recipient
If open, template 2 sent after 10 days. If not open template 1a sent after 7 days.
If template 1 opened, then template 2 sent after 10 days. If not opened, template 2a sent after 7 days and it goes on until all 5 email templates are sent. Now when I try publishing the journey, I get the error "Publishing failed due to an unexpected problem. You can try publishing again. Open a support ticket if publishing continues to fail."
Question is, is there a limitation to how many tiles we can use? I'm using quite a fair bit of "respond to an action" and "hold an action for specific time". I also noticed if I were to create a simple journey with 5-10 emails every 1-2 weeks to a segment without using these conditions, it gets published.
Anyone facing this issue? No error message whatsoever, it just doesnt get published.
